As Retail Motor Industry Federation (RMI) members we pride ourselves on providing high quality, value-for-money services to the motoring public.
RMI standards help us serve you. They are continuously reviewed and updated to conform to changing legislation and market place expectations.
The RMI Customer Charter
Our Customer Charter demonstrates the level of commitment by my team to your service or repair experience. We strive to get it right, first time, every time; so invite you to trust my garage to…
• Cover your service or repair with the RMI Customer Guarantee*
• Only charge you for the price we quote, inclusive of part, labour and VAT.
• Never charge you for work not completed or parts not supplied.
• Follow your vehicle’s service schedule and provide a guarantee for any parts used.
• Work to the highest industry practices and standards.
• Explain things clearly and treat you and your vehicle with respect.
• Use the latest technology and tooling.
• Comply with the RMI “Code of Practice for Service and Repair”
My team commit to the customer charter.
William de la Rivière
Director
